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Issue 19 — October 2012 / This newsletter is also available on our extranet

Humidification Herald

Welcome to our newsletter for
DRI-STEEM Representatives and Distributors. Please give us feedback on what you would like to see in future issues. Feel free to submit success stories and other articles of your own. 

Contact Megan at:
megan.luckfield@dristeem.com

In this issue...

Click on the link to jump to the article

 

Coming up

Watch for these events/items in the following months:

Chillventa
October 9-11
Nuremburg, Germany


Contact information

For all departments, in the United States:
952-949-2415 or
1-800-328-4447

For help in Europe:
+3211823595.

Our hours are 7:30 a.m. to 5:00 p.m. Central Time Monday through Thursday and 7:30 a.m. to 4:30 p.m. on Fridays. During May through September DRI-STEEM will have fewer staff on Fridays, but all departments will be covered.

For help in contacting a
DRI-STEEM employee,
please log in and view our
Key Contacts sheet.

 

Literature updates


The following literature has been updated and printed since the last issue of the Humidification Herald:

North America
STS Product Brochure
Ultra-sorb XV IOM
Vapormist Product Brochure
Vaporstream IOM
XT IOM
XTR IOM
 
Europe
Humidi-tech Product Brochure Metric
Humidi-tech Product Brochure French
Humidi-tech Product Brochure German
STS Product Brochure Metric
STS Product Brochure French
STS Product Brochure German
XT IOM Metric
XTR IOM Metric
XTR IOM French
XTR IOM German

See www.dristeem.com to order or view literature.

 

New DRI-STEEM president Jon Summers


I was listening to a speaker a few years ago, and he asked the audience a question. “What does Honda (the company) make?” he asked. Seemed like a simple question, I thought…they make cars. But as the answers came from other audience members, it became clear they do more than that. Motorcycles, lawn mowers, garden tillers and even outboard boat motors were the responses. Then he asked it differently…”What does Honda say they make?” After we pondered that for a moment, he answered his own question. “Honda says they make engines. They believe they make the best engines in the industry, and everything else they do is simply intended to deliver those engines to the market. If you’re Honda” he said, “the car itself is effectively expensive packaging around a really good engine.”

Since joining DRI-STEEM, I’ve had that conversation in mind as I get better acquainted with “what we make.” I’ve known DRI-STEEM as a company for quite a while, since my early career with Trane’s air handler business. If I had been asked “What does DRI-STEEM do?” a few months back, the answer would have been pretty straightforward…“they make humidifiers, of course.” 

I’ve spent a good part of my early time here getting to know the team, and in a variety of ways I’ve been asking the question “what does DRI-STEEM say they do?” As you might guess from the intro, the answer to that question is much more than “make humidifiers.” The company has assembled an industry-leading team of humidification experts from engineering to manufacturing to our sales teams, and what we’re really good at falls into two categories: doing what the customer needs and taking care of customers before and after the sale. It happens that it applies in the area of humidification, but there are several companies that do that. What seems to set DRI-STEEM apart is that combination of flexibility and uncompromised customer support. Now when I answer the question, I’m proud to say that our specialty is solving customer challenges and making those challenges easy for them over the life of the relationship…and we make really great humidification products.

It’s a unique privilege to join a team like this, and I’m looking forward to working with each of the Representative organizations to continue and expand upon that success. I’m also looking forward to getting to know you and your organizations more personally, and as I continue my learning and listening I would welcome your input and feedback.

Best regards and good selling!
Jon Summers

 

First North American XTS order

Collège Jean-de-Brébeuf in Montreal was the destination of DRI-STEEM's first XTS order. The college is a longtime Vapormist/Humidi-tech customer of DRI-STEEM's, but the Chemistry department in particular was in need of a lower maintenance, lower upfront cost option. DRI-STEEM was pleased to offer the XTS as an option that fit their application needs.

 

 

 

Congratulations HTS










HTS, a DRI-STEEM Representative in Ontario, Canada, celebrated their 20th anniversary with a gala at Casa Loma in Toronto on June 21, 2012. HTS invited over 500 people, including all sales staff from around North America, key vendors, specifying engineers, and mechanical contractors. Regional Manager Joe Haag stated, "HTS is a great organization to work with. Congratulations to HTS on this amazing milestone."

HTS has experienced much success over the years. HTS has a single focus of creating success for everyone involved when making heating and cooling decisions – from selection, design and purchase, to installation and maintenance.

DRI-STEEM would like to congratulate HTS on their growth the past 20 years.

 

Product Bulletin #1201 - Compliant with updated UL

DRI-STEEM humidifiers modified to remain compliant with updated UL/CSA standards

DRI-STEEM has modified the CRUV, Vapormist/Humidi-tech, and Vaporstream humidifiers to remain compliant with:

UL Standard for Safety for Humidifiers; UL 998 Fifth Edition; April 25, 2011, with revisions through May 19, 2011, CSA C22.2 No. 104-11 Fourth Edition; April 25, 2011.

Outdoor enclosures have been modified to remain compliant with:

Standard for Safety for Heating and Cooling Equipment, ANSI/UL 1995, CAN/CSA C22.2 No. 236, 4th Edition; 10/14/2011.

It is available on the Representative extranet, or by clicking here: Product Bulletin #1201.

 

Product Bulletin #1202 - Pneumatic Humidistat replaced

DRI-STEEM pneumatic humidistat replaced

DRI-STEEM has discontinued P/N 408125-004 which served as a pneumatic humidistat for both duct control and duct high limit.

The following part numbers now replace the above item:

  • For duct high limit: P/N 408125-001
  • For duct control: P/N 408125-002

It is available on the Representative extranet, or by clicking here: Product Bulletin #1202.

 

Dri-calc 3.24.01 is available

Dri-calc Version 3.24.01 is now available. To update your software, please open Dri-calc and select Update Now under the Tools menu.

After PowerUpdate has run, close Dri-calc and then reopen Dri-calc for the update to take effect. (The version number in the upper left corner of the Dri-calc window changes to 3.24.01 after reopening the program.)

The updates available now in this release of Dri-calc includes the following:

  • XTR, XTS, XTP minor corrections to nomenclature

The DRI-STEEM website is updated for the public, with new XT product pages and literature for your customers.

 

Vaporstreams in The Walking Dead

Martin Lehoux from Aireau Qualite Controle, Inc. in Canada, was watching a DVD of the first season of The Walking Dead. In the last 15 minutes of the show, the guys are running through a mechanical room, and in there you can see about eight DRI-STEEM Vaporstream humidifiers side-by-side. There is no sticker or name plate on them, but it is a great piping job!

Not the best quality, but here are a couple photos of the Vaporstreams on the show.

Thank you Martin for letting us know of this unplanned product placement.

 

August service training

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The Technical Services group held Service Training for 14 service personnel on August 16 and 17.

Thank you to all the service personnel for your time and for visiting with us at DRI-STEEM.

 

Sales training

On September 13 and 14, 11 of our Representatives were in town to learn more about DRI-STEEM products. After a full day of training on Thursday, everyone enjoyed dinner together. The next morning it was more training and a tour of our factory and lab. It was a successful two days of training customers with the latest information on DRI-STEEM products.

Thank you to all the Representatives for your time and for visiting with us at DRI-STEEM.

 

HTS service training

DRI-STEEM held service training for over 80 technicians at HTS in Ontario, Canada. The technicians are HTS customers who service and install DRI-STEEM humidifiers. Two training sessions were held on Monday, September 17th in Ottawa, and five more sessions were held that Wednesday through Friday in Toronto. DRI-STEEM Technical Support Supervisor Scott Nuteson provided the training, and said "It was a pleasure training contractors interested in learning something new. The Vapor-logic data download feature was a hit with everyone."

Technical support for DRI-STEEM customers during and after installation is critical. Thank you to HTS for organizing this event.